EZiRL Returns & Support Policy

Effective Date: September 7, 2025

At EZiRL, we are committed to providing high-performance, reliable streaming equipment tailored to your needs. Because most of our products are custom-built, configured, and tested before shipment, all sales are final. This policy sets forth the limited circumstances under which returns, replacements, or buybacks may be available.

1. General Policy on Returns

• No returns will be accepted for buyer’s remorse, preference changes, or improper use.
• No returns will be accepted for equipment damaged through user error, neglect, or unauthorized modification.
• Returns are only considered if the product arrives defective or is damaged during shipment.

2. Defective or Damaged Items on Arrival

If an item arrives with a defect or is damaged in transit, you must notify EZiRL within seven (7) days of delivery. Claims must include:

• Clear photographs of the defect or damage
• A written description of the issue
• The order number
• Proof of purchase matching the original purchaser’s details

If the claim is verified, EZiRL may, at its sole discretion:

• Provide a replacement part or product, or
• Issue a return shipping label for the defective item.

3. Long-Term Support and Part Replacements (12 Months)

EZiRL recognizes that certain components may fail due to regular use. As a courtesy, we may provide reasonable repair or replacement of non-camera system components within twelve (12) months of delivery.

Covered Components:

• Internal cables
• Transmitters
• Mounts
• Internal server components
• Structural hardware

Not Covered:

• Cameras (due to manufacturer warranty limitations)
• Batteries subject to normal wear and degradation
• Physical damage caused by negligence, misuse, or modification

Approval of any repair or replacement request is subject to EZiRL’s sole discretion. Abuse of this program may result in denial of coverage.

4. Optional Paid Repairs (Out-of-Coverage)

Repairs requested outside the coverage period described in Section 3 may be available at customer expense. Customers must contact EZiRL for a repair quote. All work is subject to EZiRL’s approval and discretion.

5. Discounted Purchases

• Purchases made using discount codes, partner/affiliate codes, or promotional pricing are non-refundable beyond the defective-on-arrival policy described in Section 2.
• Buyback values for servers and modems (see Section 9) will be reduced proportionally to reflect any discount applied at the time of purchase.
• Items purchased at conventions or live events are sold “as is” and are not eligible for returns, refunds, or long-term support beyond defects discovered at the time of sale.

6. As-Is Equipment & Legacy Components

All standalone devices and legacy/component sales (including but not limited to encoders, backpacks, modems, LiveU units, Sony Action Cams, high-capacity batteries, and other pre-owned or surplus parts) are sold strictly as is. Items are tested prior to shipment but are not eligible for returns, refunds, or long-term support under this policy.

7. Resale and Ownership Transfers

EZiRL’s warranty, replacement, support, and buyback programs apply only to the original purchaser. Equipment acquired through resale or from an unauthorized third party is not covered under this policy.

8. International Orders

International customers are solely responsible for all customs duties, taxes, and import fees. These charges are non-refundable and not covered by EZiRL. If a chargeback or payment reversal removes these funds, EZiRL will not be able to reship or support the affected order until such fees are fully repaid.

9. Buyback Program: Servers, Modems, and Data SIMs

EZiRL offers an optional buyback program for original purchasers of servers and modems.

• Servers: EZiRL will repurchase lifetime servers at a value of $300 per server, reduced proportionally by any discount applied to the original purchase.
• Modems: EZiRL will repurchase modems at a value of $100 per modem, provided the modem is fully functional at the time of return. Verification of functionality may be required. Return shipping costs for modem buybacks are the responsibility of the customer.

Data SIM Cards:

• Customers who no longer wish to use EZiRL data plans are not required to return SIM cards.
• EZiRL appreciates the return of unused SIM cards for recycling and reallocation; in such cases, EZiRL will cover the shipping cost.
• This provision does not apply to SIM cards included with modem buybacks, which must be shipped at the customer’s expense.

Proof of purchase and ownership verification are required for all buyback requests. EZiRL reserves the right to deny buyback requests if equipment is nonfunctional, damaged, or ownership cannot be verified.

10. Data Services (Separate Policy)

Data plans and SIM services are subject to a separate Data Policy, which governs activation, billing cycles, cancellations, and refunds. Customers may cancel data service at any time, with service ending at the close of the current billing cycle. Please refer to EZiRL’s Data Policy for full terms.

11. Lost Shipments

All shipments from EZiRL are insured. If an order does not arrive, the customer must notify EZiRL immediately. EZiRL will initiate an investigation with the shipping carrier.

• If the carrier confirms the order is lost and insurance is paid, EZiRL will rebuild and reship the product.
• If the original product later arrives after a replacement has been sent, the customer must notify EZiRL and arrange for return of the duplicate shipment at EZiRL’s expense.

12. Payment Disputes

If you experience an issue with your order, you must contact EZiRL directly at support@ezirl.com prior to initiating a chargeback or payment dispute. Failure to do so may result in delays, denial of eligibility for replacements, or forfeiture of future support.

13. Shipping Responsibilities

• Customers are responsible for properly packaging items returned to EZiRL to prevent further damage in transit. Original packaging is strongly recommended.
• Unless otherwise approved, the customer is responsible for return shipping costs.

14. Rental Equipment

This Returns & Support Policy does not apply to equipment provided on a rental basis for conventions, events, or other temporary use. Rental equipment is governed exclusively by the applicable Rental Agreement signed at the time of rental.

15. Warranty Disclaimer

Except as expressly provided in this policy, EZiRL products are provided “as is.” EZiRL disclaims all other warranties, express or implied, including without limitation any warranties of merchantability or fitness for a particular purpose, to the fullest extent permitted by law.

16. Limitation of Liability

To the fullest extent permitted by law, EZiRL’s total liability for any claim, loss, or damages shall not exceed the purchase price actually paid for the product at issue. EZiRL shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to the use of its products.

17. Policy Updates

EZiRL reserves the right to update or revise this Returns & Support Policy at any time. The policy in effect at the time of purchase will govern that order. Updated versions will be posted at https://www.ezirl.com, and the effective date will be indicated at the top of the policy.

18. Contact Information

EZiRL Support
Email: support@ezirl.com
Website: https://www.ezirl.com