Return & Replacement Policy

Effective Date: 06/15/2025

At EZiRL, we’re committed to delivering reliable, high-performance streaming equipment tailored to your needs. Because most of our products are custom-built, configured, and tested before shipment, all sales are final. However, we stand by our work and want to ensure you’re supported if something goes wrong.


🚫 Returns

We do not accept returns unless a product arrives defective or damaged.

  • No buyer’s remorse or returns for preference changes.

  • No returns for user-caused damage (e.g., water damage, dropped equipment, modified units).


🛠️ Defective or Damaged Items on Arrival

If your item arrives with a defect or is damaged during shipping, contact us within 7 days of delivery. We’ll evaluate the issue and, if verified:

  • Provide a free replacement part or product (based on severity).

  • Offer return shipping labels for the defective item when applicable.

📸 Required: Photos of the damage, a clear description of the issue, and your order number.


🔄 Long-Term Support & Part Replacements

We understand things wear down over time. If a non-camera component of your system breaks after the initial delivery period, we still want to help.

We offer a reasonable repair & replacement program for eligible items:

  • Not covered: Cameras, batteries that degrade due to normal use, or any item physically damaged by neglect or misuse.

  • Covered: Internal cables, transmitters, mounts, internal server components, and structural hardware that failed from regular use.

💡 How It Works:

  1. Contact us at contact@ezirl.com with your issue.

  2. If approved, you’ll be instructed to ship the part back to us.

  3. Upon inspection, we’ll send you a replacement or repaired part at no cost, and may even cover return shipping in certain cases.

⚠️ All replacements are offered within reason and at EZiRL’s discretion. Abuse of this policy may result in denial of future coverage.


🔧 What’s Not Covered

  • Third-party modifications

  • Damage caused by misuse, negligence, or accidents

  • Cameras (due to warranty limitations from the manufacturer)

  • Normal battery wear over time


📦 Shipping Notes

You are responsible for securely packaging return parts to prevent further damage during transit. We recommend using original packaging where possible.


💬 Questions?

We're here to help. If you're not sure whether your issue qualifies for replacement, feel free to contact us:

EZiRL Support
📧contact@ezirl.com
🌐 https://www.ezirl.com