Return & Replacement Policy
Effective Date: 06/15/2025
At EZiRL, we’re committed to delivering reliable, high-performance streaming equipment tailored to your needs. Because most of our products are custom-built, configured, and tested before shipment, all sales are final. However, we stand by our work and want to ensure you’re supported if something goes wrong.
🚫 Returns
We do not accept returns unless a product arrives defective or damaged.
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No buyer’s remorse or returns for preference changes.
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No returns for user-caused damage (e.g., water damage, dropped equipment, modified units).
🛠️ Defective or Damaged Items on Arrival
If your item arrives with a defect or is damaged during shipping, contact us within 7 days of delivery. We’ll evaluate the issue and, if verified:
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Provide a free replacement part or product (based on severity).
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Offer return shipping labels for the defective item when applicable.
📸 Required: Photos of the damage, a clear description of the issue, and your order number.
🔄 Long-Term Support & Part Replacements
We understand things wear down over time. If a non-camera component of your system breaks after the initial delivery period, we still want to help.
We offer a reasonable repair & replacement program for eligible items:
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Not covered: Cameras, batteries that degrade due to normal use, or any item physically damaged by neglect or misuse.
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Covered: Internal cables, transmitters, mounts, internal server components, and structural hardware that failed from regular use.
💡 How It Works:
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Contact us at contact@ezirl.com with your issue.
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If approved, you’ll be instructed to ship the part back to us.
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Upon inspection, we’ll send you a replacement or repaired part at no cost, and may even cover return shipping in certain cases.
⚠️ All replacements are offered within reason and at EZiRL’s discretion. Abuse of this policy may result in denial of future coverage.
🔧 What’s Not Covered
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Third-party modifications
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Damage caused by misuse, negligence, or accidents
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Cameras (due to warranty limitations from the manufacturer)
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Normal battery wear over time
📦 Shipping Notes
You are responsible for securely packaging return parts to prevent further damage during transit. We recommend using original packaging where possible.
💬 Questions?
We're here to help. If you're not sure whether your issue qualifies for replacement, feel free to contact us:
EZiRL Support
📧contact@ezirl.com
🌐 https://www.ezirl.com